FAQ
Frequently asked questions
Everything you need to know before booking your private transfer.
How do I book a private transfer in Barcelona?
Send us your pick-up point, destination, date, time, number of passengers and suitcases on WhatsApp, or use the booking form on this site. We reply with a fixed total price, usually within minutes, and confirm the booking in writing. No app, no account and no prepayment needed.
Are your prices per vehicle or per person?
Always per vehicle. A price of €45 to Barcelona city centre is the same whether one or four people travel, and it already includes tolls, taxes, luggage, child seats and waiting time.
What if my flight is delayed or early?
We monitor your flight number in real time and move the pick-up automatically. Airport waiting time is free for 60 minutes after landing, so delays never cost you extra.
Do you provide child seats?
Yes, free of charge. Spanish law requires approved restraints for children under 135 cm, so tell us the ages and heights when booking and we fit baby seats, toddler seats or boosters before you arrive.
How do I pay?
You can pay the driver in cash in euros or by card in the vehicle. For companies and repeat clients we can also arrange a bank transfer in advance.
Can I book a return transfer or several stops?
Yes. Return bookings are made in the same WhatsApp conversation, and extra stops — a supermarket, a second hotel, a winery — are quoted as part of the fixed price.
Which areas do you cover?
Barcelona and its airport, Girona and Reus airports, the Costa Brava, the Costa Dorada, inland Catalonia, ski resorts and Andorra. If your destination is not listed, message us and we will quote it.
Is a transfer better than a taxi?
A taxi is metered, so traffic and night surcharges change the fare. A pre-booked transfer has a fixed price, a driver waiting with your name, guaranteed capacity for your luggage and free child seats.
Where exactly will the driver wait at Barcelona Airport?
In Terminal 1 the driver waits in the arrivals hall on floor 0, right by the exit from baggage reclaim. In Terminal 2 the meeting point is outside the arrivals door of your module. You always receive a WhatsApp message with the exact spot and the driver's phone number.
How far in advance should I book?
Twenty-four hours is comfortable for most routes. In July and August, and for larger groups, book several days ahead. Same-day requests are often possible — just ask.
Can you carry skis, golf clubs or a wheelchair?
Yes. Tell us the number and type of oversized items when booking so we assign a vehicle with the right luggage space. Folding wheelchairs travel free.
Do you offer transfers to ski resorts and Andorra in winter?
Yes, all winter. Our vehicles run winter tyres and carry chains for the Pyrenees, and we monitor road conditions at the Túnel del Cadí and Port d'Envalira before every departure.
Can I cancel my booking?
Yes. Cancelling more than 24 hours before pick-up is free of charge. Since there is no prepayment, all you need to do is send us a WhatsApp message.
Do your drivers speak English?
Our drivers speak English and Spanish, and the WhatsApp booking service replies in both languages, so you can plan everything before you land.